Bella Diva is committed to delivering your order on time and with the highest quality, ensuring that all products are handled with care, whether they are skincare, haircare, body care, or food products.
1\ Shipping & Delivery
Orders are shipped through approved shipping companies.
Delivery times may vary depending on the city and the shipping provider.
You will be provided with a tracking number to monitor your order status.
2\ Processing Time
Orders are prepared within 1 to 3 business days before shipment. This timeframe may vary depending on the nature or volume of orders.
3\ Delivery Responsibility
Customers are responsible for ensuring that all delivery details are entered accurately, including the full National Address and contact number, to ensure timely and accurate delivery.
If delivery fails due to incorrect or incomplete information, the customer will bear any additional fees resulting from reshipping or redelivery.
4\ Product Handling
Bella Diva ensures that all products are carefully packaged to arrive in good condition.
For personal care products: Items are packaged to maintain their quality and integrity during shipping.
For food products:
Products are handled according to appropriate standards to maintain their quality and safety during transit. Customers are responsible for receiving their orders on time to prevent exposure to external factors such as heat or improper storage conditions.
Bella Diva shall not be held responsible for any damage or change in the quality of food products after they have been handed over to the shipping company or in case of delayed receipt by the customer.
5\ Shipping Carrier Responsibility
Bella Diva is not responsible for any delays caused by the shipping company or circumstances beyond its control.
