At Bella Diva, we are committed to providing high-quality skincare, haircare, and body care products. Due to the nature of these products and in order to ensure customer safety and comply with health regulations, our policy is as follows:
1/ Returns or exchanges are not accepted after purchase due to safety and hygiene reasons, as these are personal care products.
However, exchanges are allowed only in the following cases:
- A manufacturing defect in the product
- Damage to the product during shipping
2/ In the event of an exchange request, the following conditions must be met:
- The product must be in its original condition and unused
- All original items must be included (packaging, invoice, and any gifts if applicable)
- The request must be submitted within a maximum of 7 days from the date of delivery
3/ If the order is canceled by the customer after it has been handed over to the shipping company:
The customer will bear the return shipping fee of 35
We appreciate your understanding and are always happy to assist you.
If you have any issues, please contact our customer service team.
